Bug? I can't get anymore free items boxes every 6 hours


#1

Since yesterday I can’t get anymore free item boxes.

Before there was a countdown and every 6 hours it was available a free item box…

but now I see a small yellow icon (showing a 9+ number) in the top right corner of the SHOP button…
and when I open the shop menu there is another small yellow icon (showing a -3 number) in the top right corner of the ITEM BOXES panel…

When I click “CLAIM” it shows this screenshot
NO ITEM BOXES AVAILABLE
(sorry, I merged 3 screenshots because as new user I can upload only 1 picture per post)

I’ve been waitng for 18 hours… and those small yellow icons are still there.
I logged out and logged in several times and I deleted my browser cache and cookies as well (I use Firefox) but the issue still happens.

How can I fix it?
Thanks in advance.

Edit:
My inventory is NOT full (I still have more than 30 slots empty) and I don’t have unclaimed boxes.


#2

Can you send me your User ID? I will look into this.
Thanks!


#3

Thanks.
My user ID is AntaniXXX.


#4

User ID is numbers. You can find it in setting then info.


#5

Sorry… Antani is the nickname… my player ID is 30732778


#6

Not sure if this is an useful information, but now the small number in the yellow icon (top right corner of item boxes) changed… it’s a -2 (few minutes ago it was a -3)


#7

Some hours later the number is a -1… still no free item boxes available.

A sort of countdown?


#8

Seems to be fixed now.
The yellow icon is gone and I have successfully claimed 2 free item boxes.


#9

Great! Glad to hear!