There is a problem about matchmaking
(I said there will be one, right at the moment when they started to reset/lower the ranks every start of the weekly tournament again (!), we had exactly the same problem in the past - around 3 years back)
No no see ... no problem ...
After waiting 17 minutes (!) for a match / fight ...
Nr 34 vs Nr 4880
Game is dieing ...
to expensive (what you get for your real money)
to less possibilities to get best items without paying real money (f2p)
to less possibilities to get best items with paying real money (!)
to much cheating
to less communication with us players via forum / pm / support
... at that moment devs will start listen to us, who know this game very well since years (!), the game will be dead
(because it is to late then)